Frequently Asked Questions
Replace every [placeholder] with your real terms before publishing.
What is your minimum order quantity (MOQ)?
Our MOQ is [1 set]. Spare parts orders start from [amount].
What is the typical lead time?
Standard cranes: about [X–Y] working days after deposit; customized or large-capacity cranes: [X–Y] days. We confirm the exact schedule in the quotation.
Which payment terms do you accept?
[e.g. T/T 30% deposit, 70% before shipment; L/C at sight]. Please confirm terms with our sales team.
How do you ship cranes overseas?
By sea in containers, flat racks or break bulk depending on girder length. We can quote [FOB / CFR / CIF] to your port.
Do your cranes have CE or ISO certification?
[State only the certificates you actually hold, e.g. CE for X products, ISO 9001 for the factory.] Copies are available on request.
What warranty do you provide?
[X] months for the main structure and [X] months for electrical parts, starting from [shipment/installation]. Wear parts are excluded.
Do you provide installation?
[Remote video guidance + installation manuals; on-site engineers available at extra cost.]
Can you customize span, lifting height and voltage?
Yes. Send capacity, span, lifting height, duty class and power supply (V/Hz/phase) and we will design accordingly.
What information do you need to quote?
Capacity, span, lifting height, runway length, duty/working hours, power supply, indoor/outdoor environment, and drawings if available.
Do you test the crane before shipment?
[Describe actual tests, e.g. no-load, static and dynamic load tests; test report provided.]
Can you supply spare parts?
Yes, [list common spares: wire ropes, hooks, wheels, contactors]. A recommended spare parts list can be included with the order.
Can I visit the factory or arrange third-party inspection?
Yes. Factory visits and inspection by [SGS/BV/your inspector] can be arranged before shipment.